Archive for June 2019NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)Posted June 30, 2019 10:14 AMYou might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name." The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.
That comfortable relationship can extend to professionals you deal with, too. Think of your accountant, your dentist, your doctor. Most people try to stick with the same person or firm in those businesses. They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record.
Ideally, you should have that same relationship with your automotive service facility, like your friends here at Hans Imports. You may have tried several facilities over the years until you found one that did good work at a reasonable price. The longer your relationship with your service facility, the better the people there understand your wants and needs.
And you trust them to only perform repairs you really need and not try to sell you parts and services you don't.
For most of us, it's a great feeling when you walk in the door and you're greeted with a smile. That goes for us at Hans Imports as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Hans Imports, we appreciate your loyalty as a customer. Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer. Hans Imports The Right Automotive Fluids for North Kingstown DriversPosted June 23, 2019 12:00 PMAll those automotive fluids can be confusing for North Kingstown drivers. Recent years have brought new grades of engine oil, types of transmission fluid, coolant and brake fluid. The right fluid protects your vehicle and helps it perform at its best. The wrong fluid won't work as well and could even cause damage. All coolant, also called antifreeze, used to be green. Now there are several other colors of coolant sold at Hans Imports in North Kingstown. Each type is designed to protect the cooling system components that are particular to your vehicle. The wrong stuff can void your vehicle cooling system warranty and could even cause engine damage.
Fuel System Cleaning at Hans Imports in North Kingstown for Better PerformancePosted June 16, 2019 7:33 AMA fuel injector is a valve that delivers fuel to a vehicle's engine. It has to deliver the precise amount of fuel to precisely the right place, precisely when the engine needs it. The fuel also has to be mixed with air before it can burn in the engine. Hans Imports Hans Imports Automotive Tips: Diagnostic ServicePosted June 9, 2019 8:11 AMImagine waking up one morning with a stomach ache. You pick up the phone, call the doctor’s office and say, “I’ve got a really bad tummy ache. How much will it cost to make me feel better?” Of course you wouldn’t do that. You know that there could be a lot of reasons for your symptoms and that the doctor will have to examine you, ask some questions and probably run some tests before she can tell you what’s wrong and give you treatment options. This same scenario plays out every day at RI auto repair facilities. When the cause of the concern isn’t obvious, the car will need to undergo a diagnostic examination. The typical car has about 30,000 parts, including several networked computers and miles of wiring. Finding exactly what is wrong can be very complicated and take some time. The most experienced technicians at Hans Imports in North Kingstown are the ones who tackle the difficult diagnostic jobs. Once they have determined the cause of the trouble, they can work out the plan for how to fix it and tell you how much it will cost. Automotive Tips from Hans Imports: Serpentine Belt TensionerPosted June 2, 2019 11:05 AMThe serpentine belt tensioner applies pressure to the serpentine belt, maintaining optimal tension to drive the accessories like the alternator and A/C compressor. At Hans Imports we know that the service life of the belt tensioner is the same as the belt itself, so they should always be replaced together. A worn tensioner prevents the accessories from spinning properly, leading to premature wear and noise for North Kingstown drivers.
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What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Very impressed with Han's Imports. Did a nice job with maintenance on my BMW and my wife's Benz. I also appreciate the thorough check of the rest of the car as part of their 1st look at the cars. I'll be back.
Anyone who dumps on this auto repair shop should literally start driving a horse and carriage. What people don't understand is that when you bring in older import vehicles from the north east United States they are prone to rust deterioration do to climatic factors. As a result, many parts are harder to replace, many need to be fabricated and even more common is the rarity of older European models (which drives the price of parts up as well as renders low availability). I've been an automotive repair technician (ASE certification, various big name certifications and even fabricated parts whilst working in small shops) for quite some time. As well, I've even taught Automotive Repair as a core coarse at the secondary level. All of that said, I'm quite certain my opinion holds merit. Thus, I can honestly say that Omar is an absolute genius. I run a small shop in a rural area and seek advice from the owner of Hans Imports (Omar). This goes beyond the scope of older European models. I often probe Omar for repair strategies, knowledge and diagnostic information on newer Imports. For what its worth, you're in good hands with Hans Imports in North Kingstown. Any of the negative cockamamie complaints are clearly the result of someone thinking they are above the knowledge, experience as well as expertise of the working man!